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This legal agreement regards the official website of SoundFellas (a subdivision of MediaFlake Ltd), with the domain name (soundfellas.com) and its sub-domains, and all other affiliated or social channels and distribution networks.

We like to keep our privacy policy completely transparent because we deeply appreciate that you choose us to provide you with products and services, and good business is built with trust that comes from transparency.

We don’t like legal jargon and lengthy documents, so we authored this privacy policy statement in the simplest way possible.

We urge you to read this policy document in order to understand exactly under which terms you agree to function as our client when entering in business with us either through a purchase or any other transaction with our company.

You can also find more in the articles below:

Who we are

We are an independent business founded by Panagiotis (Panos) Kouvelis in 2011, based in the town of Athens in Greece, and we specialize in media production and software development.

Our business details are:

MediaFlake Ltd
Software and Media Development, Supply & Distribution
41 Agiou Dimitriou, 18546, Piraeus
Attiki, Athens, Greece
VAT ID: EL997735980

Our company’s legal title is “MediaFlake Ltd” and it consists of three different teams, under the same management, in order to support its diverse portfolio of products and services.

Our branded divisions are:

  • SoundFellas, which is the immersive audio division that provides audio content and tools, via its website www.soundfellas.com and third party stores like the Unity Asset Store, the Unreal Asset Store, and other places of similar retailing. You can find more about SoundFellas at www.soundfellas.com.
  • SoundFellas Records is the music label that provides artistic music production and distribution for artists all over the world, via its website records.soundfellas.com (a subdomain of SoundFellas main website). You can find more about SoundFellas Academy at records.soundfellas.com.
  • Blueface Games is the games and apps division that provides entertainment and other types of applications, via third-party software stores like the Apple AppStore, the Google Play Store, and other places of similar retailing. You can find more about Blueface Games at www.bluefacegames.com.

What data we collect and how we use it

We gather only the necessary data in order to be able to do business with you, to sell you products, inform you about new products and share our knowledge with you and the community.

Here is the data we might ask you for, depending on the type of transaction that you choose to do with us:

  • Your full name, email and professional specialization so that:
    • You will be able to buy goods and services from us.
    • We will be able to communicate useful information regarding your purchase.
    • We will be able to support you in using our products or provide customer support, when possible, in any case, that you need it.
    • We communicate price discounts and product offers that we organize that will help you get the same top-quality products at better prices.
    • We communicate our product and service offers that we think you might be interested in.
    • We share knowledge and information with you and the community.
  • Financial information like credit card information and billing address so that:
    • We are able to charge you for your purchases.

It’s important to note that we do not collect any extra sensitive information like health status, race, sexual orientation, religion, political beliefs, and other high-risk data.

We are a small company only collecting basic data in order to support you, our business, and the transactions are done between us until you chose to exit that agreement (about that, please read below on how long we keep your data).

Where we store your data

When it comes to your data we only choose partners that provide highly secure platforms with industrial-strength data storage solutions and have been widely used and tested for many years in the commercial world.

Here is the list of the 3rd party solutions that we use to store your data together with a short description of them:

Flywheel

Flywheel is a well-respected web hosting company in which we host our websites and SSL certificates. Flywheel operates under another web hosting company WP Engine, so we also included their information here for full transparency.

You can read more about them and their policies by following those links:

Hostinger

Hostinger is a well-respected web hosting company in which we host our websites, web apps, domain name registrations, SSL certificates, and business email.

You can read more about them and their policies by following those links:

Vimeo

We use Vimeo to host the videos that we serve through our website and web apps. Vimeo is a know video hosting platform with many users around the world and with one of the best video players on the market.

Google

We use the suite of Google tools and services like Google Documents, Google Mail, Google Analytics, Google Data Studio, Google Storage, Google reCaptcha, to store, edit, exchange, and create information. We try our best and constantly refine our practices to keep information that is anonymous and we tweak all the settings available to us so that no personal information is stored and shared in any way that we think would hurt our user’s privacy rights. Our mission is to serve our customers and partners in the best possible way without compromising any human right. To ensure the best security, we use all Google products and services (and actually all the third-party products or services we use), with the security preferences set on the highest security level. That means two-factor authentication and automatic encryption of any locally synced files.

You can read the related policies of Google by following those links:

Rank Math

Rank Math is our SEO (Search Engine Optimization) platform, and we use it to attach the necessary metadata on our websites so that you find related information fast and we can see if we are doing a good job on providing you with valuable information.

You can read more about them and their policies by following those links:

Atlassian

This is an industry-standard company that provides solutions for customer support and project management. We use this kind of service in order to be able to provide you with a smooth experience when you ask for customer support and to manage our projects with ease.

You can read more about them and their policies by following those links:

Who handles your data

As we stated in the beginning, we are a small independent company, which means that we have good control over who handles your data. Apart from the companies that are mentioned above, our internal data handling happens only by the minimum amount of people that are required for the task at hand. For example, only the marketing executives will access the mailing lists to create and send promotional campaigns, only the customer support agents will be able to view your data and communicate to support you and other similar cases follow the same philosophy.
We use a robust and granular internal system of permissions to give only the specific data needed by someone in order to do the job that you want them to do, and all our colleagues and partners are expert professionals that are trained and agreed on our security policies and workflows.
The storage systems that we use are hosted in highly secured platforms of third-party partners as we already mentioned and are accessed from secured workstations with industry-standard security software installed and regularly updated and all the local storage media is encrypted with industrial strength real-time encryption.
We do our best to keep your data secured in every way possible.

How long do we keep your data?

We store your data with sustainability in mind, so apart from the data that we are obligated to store for legal and accounting reasons, we store all the rest until you don’t want us to store them anymore. We respect your right to be forgotten, so it’s really up to you. When you no longer want us to store your data, you can request us to delete it from our own or third-party servers by contacting us.

Please keep in mind that we will not be able to remove from our or our partners’ records, any of your data that is required by law to stay archived. This includes but it’s not limited to purchase history, invoices, and financial transaction information. Also, we cannot delete any data if that compromises the basic rights of freedom of expression and research conduct.

Regarding marketing campaigns and related promotions, there is always a link in the related e-mails that you receive giving you the option to opt-out from direct marketing that uses your data.

Note
If you have any questions or remarks regarding this agreement or other legal-related subjects, please contact us.

Contact us

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* We usually reply within the day, but sometimes it can take up to 1-4 business days, depending on the nature of the inquiry.