PRIVACY POLICY

We like to keep our privacy policy completely transparent because we deeply appreciate that you choose us to provide you with products and services, and good business is built with trust that comes from transparency.

We don’t like legal jargon and lengthy documents, so we authored this privacy policy statement in the simplest way possible.

We urge you to read this policy document in order to understand exactly under which terms you agree to function as our client, when entering in business with us either through a purchase or any other transaction with our company.

Who we are

We are a small independent business founded by Panagiotis Kouvelis in 2011, located in the town of Athens in Greece, and we specialize in creative media and software development.

Our business details are:

MediaFlake Ltd
Software and Media Development, Supply & Distribution
K. Varnali 1 and Parsis 11
14231, N. Ionia, Attiki
Athens, Greece
VAT ID EL997735980

Our company is called “MediaFlake Ltd” and it consists of three different teams, under the same management, in order to support its diverse portfolio of products and services.

Our branded divisions are:

  • SoundFellas, which is the immersive audio division that provides audio content and tools, via its website www.soundfellas.com and third party stores like the Unity Asset Store, the Unreal Asset Store and other places of similar retailing. You can find more about SoundFellas at www.soundfellas.com.
  • Blueface Games, which is the games and apps division that provides entertainment and other types of applications, via third party software stores like the Apple AppStore, the Google Play Store and other places of similar retailing. You can find more about Blueface Games at www.bluefacegames.com.
  • SoundFellas Academy, which is the online e-learning platform that provides on-demand courses of nano-degrees in the creative media sector of sound design, via its website academy.soundfellas.com (a subdomain of SoundFellas main website). You can find more about SoundFellas Academy at www.academy.soundfellas.com.

What data we collect and how we use it

We gather only the necessary data in order to be able to do business with you, to sell you products, inform you about new products and share our knowledge with you and the community.

Here are the data we might ask you for, depending on the type of transaction that you choose to do with us:

  • Your full name, email and professional specialization so that:
    • You will able to buy goods and services from us.
    • We will be able to communicate useful information regarding your purchase.
    • We will be able to support you on using our products or provide customer support, when possible, in any case that you need it.
    • We communicate price discounts and product offers that we organize that will help you get the same top-quality products in better prices.
    • We communicate our product and service offers that we think you might be interested in.
    • We share knowledge and information with you and the community.
  • Financial information like credit card information and billing address so that:
    • We are able to charge you for your purchases.

It’s important to note that we do not collect any extra sensitive information like health status, race, sexual orientation, religion, political beliefs and other high risk data.

We are a small company only collecting basic data in order to support you, our business and the transactions done between us, until you chose to exit that agreement (about that, please read below on ‘how long we keep your data’).

Where we store your data

When it comes to your data we only choose partners that provide highly secure platforms with industrial strength data storage solutions and have been widely used and tested for many years in the commercial world.

Here is the list of the 3rd party solutions that we use to store your data together with a short description about them:

MailChimp

This is an industry standard company that provides solutions for the storage and distribution of information for marketing campaigns and general mailing lists. You have surely seen them under the signature of many newsletters you receive, as they are used by many businesses in various industries.

You can read more about them and their policies by following those links:

FreshDesk

This is an industry standard company that provides solutions for customer support. We use this kind of services in order to be able to provide you with a smooth experience when you ask for customer support.

You can read more about them and their policies by following those links:

FastSpring

This is an industry standard company that provides a full-stack digital commerce platform. In plain words, they host online stores and provide a secure platform for commercial transactions. You probably use that kind of platforms regularly when purchasing goods or services online, and have probably also seen FastSpring before as it is widely used by many companies.

You can read more about them and their policies by following those links:

Who handles your data

As we stated in the beginning, we are a small independent company, which means that we have good control on who handles your data. Apart from the companies that are mentioned above, our internal data handling happens only by the minimum amount of people that are required for the task at hand. For example, only the marketing executives will access the mailing lists to create and send promotional campaigns, only the customer support agents will be able to view your data and communicate to support you and other similar cases follow the same philosophy.

We use a robust and granular internal system of permissions to give only the specific data needed by someone in order to do the job that you want them to do, and all our colleagues and partners are expert professionals that are trained and agreed on our security policies and workflows.

The storage systems that we use are hosted in highly secured platforms of third party partners as we already mentioned and are accessed from secured workstations with industry-standard security software installed and regularly updated and all the local storage media is encrypted with industrial strength real-time encryption.

We do our best to keep your data secured in every way possible.

How long we keep your data

We store your data with sustainability in mind, so apart from the data that we are obligated to store for legal and accounting reasons, we store all the rest until you don’t want us to store them anymore. We respect your ‘right to be forgotten’, so it’s really up to you. When you no longer want us to store your data, you can request us to delete it from our own or third party servers by contacting us through the respective division customer support channels here:

SoundFellas Customer Support

Blueface Games Customer Support

Please keep in mind that we will not be able to remove from our or our partners’ records, any of your data that is required by law to stay archived. This includes but it’s not limited to purchase history, invoices and financial transaction information. Also we cannot delete any data if that compromises the basic rights of freedom of expression and research conduct.

Regarding marketing campaigns and related promotions, there is always a link in the related e-mails that you receive giving you the option to opt-out from direct marketing that uses your data.

If you have any questions or suggestions, please feel free to contact us through the above mentioned customer support channels. We will be happy to hear from you and support you, if we can, in anything you need.