Returns and Refunds Policy

This legal agreement regards all products and services offered by SoundFellas (a subdivision of MediaFlake Ltd), through its official website ( and its sub-domains, and all other affiliated retail channels and distribution networks or derived products and services.

Digital content

For our digital content, including but not limited to sound files, data files, documents, project files, video files and video on demand, and other content of digital nature, we do not offer any refunds, as there is no way to ensure that the content once distributed to the customer, is not copied to be further used.

As there is no way for us to know or control the distribution and use of such content, by the nature of the content, there is no way for us to issue a return and refund action.


Our service charges are calculated by time, so after the offering, there is no way to support a return of the services offered and issue a refund.

If you have any questions or remarks regarding this agreement or other legal-related subjects, please contact us.

Stay connected

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  • For customer support, you can create a ticket on our Customer Support Portal.
    * We usually reply to support tickets within the day, but sometimes it can take up to 1-4 business days, depending on the nature of the inquiry.
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